Virtual Physiotherapy

Virtual appointments are available for physiotherapy!

Due to the importance of providing continued care during these unprecedented times, most insurance companies now provide coverage for virtual rehabilitation. We do however encourage everyone to confirm this with their insurance provider.

Some benefits to virtual appointments include:

  • Being able to continue physiotherapy even if you’re spending time away or at the cottage this summer
  • Hoping to see a physiotherapist from GRSM, but you live out of town
  • Your schedule not allowing for in-clinic visits as often, so you may see your physio virtually between in-clinic visits
  • Reviewing your work station or home equipment and ensuring your exercise program is suitable for your home equipment
  • Flexibility when you or others in your home prefer to avoid public spaces, you can stay in the comfort of your own home with a more exercise-based treatment plan 

If you are still not sure if virtual rehab is right for you, email us at  One of our registered physiotherapists will connect with you to discuss your personal rehab needs.

What to expect with virtual physiotherapy/tele-rehabilitation delivered via video call:

Assessment from Highly Qualified Registered Physiotherapists or Certified Athletic Therapist
  • Our physiotherapists are Licensed to Practice through the College of Physiotherapists of Ontario or Certified Canadian Athletic Therapist
  • All of our therapists have completed extensive post-graduate education programs to increase their knowledge of orthopaedic injuries, with many different specializations outlined in the individual practitioner’s biography
A thorough subjective assessment and subsequent treatments from the comfort of your home
  • Research shows that advanced clinicians spend more time on the subjective (speaking) part of the assessment than the objective (movement analysis) part of the assessment, which speaks to the value of the depth and information we can gain from thoroughly listening to our clients
Movement-based assessment and correction
  • Our goal is to facilitate your independence by empowering you with the knowledge and healthy movement patterns to take control of your body. Our therapists are expertly trained in visual assessment of movement deficiencies and have unique strategies for adapting our objective assessments to the tele-rehab platform
Exercise-based therapy and program design
  • Part of your session may include exercise-based analysis and recommendations. Allow your physiotherapist to analyse your exercise performance using the home equipment that you use every day! Sessions may include comprehensive exercise program design to best suit your schedule, environment, and individual needs
Comprehensive post-call follow-up
  • Follow-up via email and the Embodia App will provide you with your comprehensive exercise plan as well as an assessment summary of any pertinent injury management strategies that your physiotherapist has discussed with you.

If you are still not sure if virtual rehab is right for you, email us at  One of our registered physiotherapists will connect with you to discuss your personal rehab needs.

COVID-19 is placing stress on Canada’s public health system. GRSM offers virtual appointments to provide our patients with an option to receive comprehensive care in the comfort of their home. This means that we use video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province. Others have been provided by vendors like Google, Apple, Embodia and Physitrack to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases your doctor or physiotherapist may ask you to visit a hospital or other health care facility if necessary, for a physical examination.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:

  • Understand that this method of communication is not secure in the same way as a private appointment in an exam room or clinic
  • Use a private computer/device (i.e., not an employer’s or third party’s computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than at a library, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different healthcare provider or other health care center where you can be seen in person. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus.

By agreeing to an assessment and/or treatment using virtual communication, you understand that there are risks involved as a result of misunderstandings due to lack of visual cues and that there is a potential for connection failure.  Please discuss alternate forms of communication with your health care provider in the event that your communication is disrupted.

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used (identify all that apply): videoconferencing (including Skype, Facetime, Zoom, Embodia, Physitrack etc.).

General Information
  • Physiotherapy and Athletic Therapy services will be delivered virtually via video teleconference, via Embodia (Zoom+ for Healthcare). Embodia is a secure encrypted teleconferencing service and is available as a free downloadable App on both the iOS and Android platforms. The Embodia App includes access to exercise programs that can be directly assigned by your practitioner.
  • Payment can be made by direct billing or credit card. Reimbursement by third party insurance/ extended health benefits is the responsibility of the patient.  For direct billing or credit card payment, please call the clinic directly to arrange payment of your account. 
  • All rehabilitation services are offered by Registered Physiotherapists, Licensed Practitioners with the College of Physiotherapists of Ontario or Certified Athletic Therapists. Physiotherapy and Athletic Therapy services can be submitted to third party health insurance/ extended health benefits as desired. The patient will be provided with an official invoice to be submitted. At this time, it is unknown if all insurance providers will be reimbursing for virtual physiotherapy or virtual athletic therapy. Please check with your individual insurance provider for clarification, and speak to your therapist if you have any questions or concerns.
  • A physician referral is not required for physiotherapy or athletic therapy assessment, but may be required for third party insurance reimbursement. Patient are responsible for confirm that the services are covered under their individual plans.
  • Assessments will take approximately 1 hour in length at a cost of $105. Comprehensive exercise therapy and assessment summary will be provided via email at no additional cost.
  • Follow up appointments are priced as follows:
    o 30 minutes at $64
    o 45 minutes at $95
Pre-Appointment Checklist (to be completed prior to virtual appointment)
**Please allow 20-30 minutes of preparation time for checklist completion if this is your first virtual appointment**
  • Complete online intake form including consent to assessment and treatment – click here to complete consent
  • Payment can be made by direct billing or credit card. Reimbursement by third party insurance/ extended health benefits is the responsibility of the patient.  For direct billing or credit card payment, please call the clinic directly to arrange payment of your account. 
  • Receive another email: Embodia/ Zoom consult invitation from your practitioner.
    – Click “Join Consult” which will prompt you to install the Zoom app (phone) or application (desktop computer).
    – Once consultation is open, please activate audio and video at the bottom of your screen when prompted or if sound/ video is not showing up
    – * Please have the app open prior to the agreed upon time of the assessment. 
  • Please have the following available to the best of your ability:
    – Well-lit room with space available to visualize entire body or region being investigated
    – Appropriate clothing to sufficiently expose the body part/ region of concern
    – Stationary chair, yoga mat if desired
    – Any exercise equipment that may pertain to the condition being investigated (e.g., running shoes, weights, steps or stairs)
    – Referral notes from physician/ surgeon indicating guidelines/ restrictions, or relevant medical reports (imaging). Can email directly to your physiotherapist.
    – Any relevant medical information, including current exercise program
    – List of current medications
  • After your appointment, your practitioner may or may not choose to send you an exercise program via the Embodia App:
    – Receive Embodia Welcome Email and sign up for Embodia for free. Be sure to check your spam folder
    – Follow prompts on the email to download the Embodia app (Google Play on Android or App Store on iPhone/iOS devices) or sign up online using the email and password provided.


Insurance Covered & Submitted For You

Your treatments are covered by most insurance plans. We also direct bill your insurance company when available.

All GRSM physiotherapists are registered with the Ontario College of Physiotherapists of Ontario. For more information on physiotherapy, visit the Ontario Physiotherapy Association or Canadian Physiotherapy Association.

GRSM Physiotherapy Programs

Intramuscular Stimulation

IMS is a total system for the diagnosis and treatment of myofascial pain syndromes (chronic pain conditions of the musculoskeletal system) (Gunn, 2013).

Pelvic Health Physiotherapy

Pelvic floor dysfunctions causing pain or continence problems can be successfully treated by physiotherapy. An internal examination reveals details about strength, control, and specific zones of weakness.

Acute Injuries Rapid Response

GRSM is committed to providing a Rapid Response in assessing and treating Acute Injuries that have been referred by Physicians.

Sports Concussion

GRSM is committed to providing an efficient and comprehensive assessment and treatment of sport concussions in the high standard of care that GRSM is renowned for.

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Here are the most frequently asked questions about our Physiotherapy services.

We always encourage involving your family doctor, but you do not need a referral to consult with the professionals at GRSM. Many of our patients call the clinic and make their own appointments while others are referred by their family physicians. A referral may be required by your extended health care provider to receive benefits. 

Appointments may be made in person or by calling (519) 622-4529 (Cambridge) or (519) 571-7111 (Kitchener-South) or (519) 804-9164 (Kitchener-Downtown). You can also fill out our online form and one of our staff will call you. Remember: Please give us at least 24-hours notice if you need to cancel, so we can give that time to another patient.

GRSM is able to bill directly to the following insurance companies for Physiotherapy and Chiropractic visits:

  • Sunlife
  • Manulife/OTIP
  • Greenshield
  • Great West Life/Canada Life
  • Bluecross
  • Manion
  • Industrial Alliance
  • Johnson Inc.
  • Claim Secure
  • Equitable
  • SSQ
  • Desjardins
  • RWAM
  • Co-operators
  • Johnson Group

Please Note:
– Your plan must allow for direct billing (not all plans permit direct billing).
– It is the responsibility of the patient to review specific insurance requirements including whether a medical referral is required by insurance and specific coverage information.

Contact your Employee Benefits or Human Resource Department to determine what extended health care benefits are. Don’t forget to ask how much coverage you have for various services. Most plans have an annual deductible or co-payment amount that the employee must pay.

Shorts should be worn for lower extremity (below the waist) injuries and tank tops are preferred for upper extremity (above the waist) injuries. We have washrooms and a change room if you need them, and your valuables can be locked safely at the reception desk.

Your first physiotherapy appointment usually takes 60 minutes and will include assessment and treatment.  After that, treatments can last either 30, 45 or 60 minutes. 

Yes. All of the physiotherapists at GRSM are registered to practice in Ontario.



Our physicians specialize in sports medicine and are certified with the Canadian Academy of Sport & Exercise Medicine (CASEM). They provide expert medical care for high performance athletes, recreational athletes and active individuals.


Our physiotherapists focus on sport- and activity-specific rehabilitation. Our goal is to return you to your activity as soon and as safely as possible.


Our chiropractors utilize functional assessments to diagnose and determine the appropriate treatment plan and therapeutic methods. These techniques include Active Release Technique (ART), Athletic Movement Assessment (AMA), Diversified chiropractic Manipulation technique.


Our Registered Massage Therapists use preventative and restorative therapies to help you maintain, rehabilitate and improve physical function or relieve your pain.


Our Certified Athletic Therapists use a full range of treatments to rehabilitate, prevent injury and help you return safely to your sports and other activities.


Our pedorthists are trained in assessing, casting, design and fitting of foot appliances (orthotics) and in fitting of footwear to reduce painful and debilitating conditions of the lower limbs and feet.


Our bracing professionals help fit you with a stocked or custom brace so that you may be able to return to sports or recreational activities sooner and safer.


Our Dietitian and Sports Nutritionist helps to promote good nutrition habits that can help you maintain your energy levels, weight and muscle mass and can lower your risk of certain diseases.

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