COVID-19 Information

All facilities are NOW OPEN!

Accepting both in-clinic and virtual appointments!

With changes to Directive 2 of Ontario’s Re-opening plan, regulated health professionals can, when all necessary precautions and protocols are in place to protect patients and themselves, gradually and carefully begin providing all services, including non-essential services.

Your safety and health and that of our GRSM staff is of the utmost importance to us.  To operate our clinic as safely as possible, we have put strict processes in place.  Please see processes for individual clinics below.   If you have any concerns, please do not hesitate to ask.

All patients are required to self-screen or will be asked the COVID-19 screening questionnaire when booking and on the DAY OF YOUR APPOINTMENT.

To request an In-Clinic appointment, please complete form at the bottom of this page.

For the safety of our patients and staff, everyone will be asked the following questions when entering the clinics.

  1. Did you travel outside of Canada in the past 14 days?
  2. Did you test positive for COVID-19 or have close contact with a confirmed case of COVID-19 without wearing appropriate PPE?
  3. Do you have any of the following symptoms:
    – Fever
    – New onset of cough
    – Worsening chronic cough
    – Shortness of breath
    – Difficulty breathing
    – Sore throat
    – Difficulty swallowing
    – Decrease or loss of sense of taste or smell
    – Chills
    – Headaches
    – Unexplained fatigue/malaise/muscle aches (myalgias)
    – Nausea/vomiting, diarrhea, abdominal pain
    – Pink eye (conjunctivitis)
    – Runny nose or nasal congestion without other known cause
  4. **If the patient is over 70** Are they experiencing any of the following symptoms?
    – Delirium
    – Acute functional decline
    – Unexplained or increased number of falls
    – Worsening of chronic conditions

You understand the COVID-19 virus has a long incubation period during which carriers of the virus may not show symptoms and still be contagious. You also understand that although GRSM has put strict procedures in place to reduce the potential transmission of the COVID-19 virus, there are inherent risks in choosing to enter the clinic.

  • Please maintain a physical distance of 2 meters (6 feet) at all times when possible in the clinic and when entering and exiting the clinic.
  • All patients and staff must wear a mask.  If you don’t have a mask, one will be provided. 
  • You will be asked the Ministry of Health’s COVID-19 screening questionnaire before you enter the building. 
  • Please use the hand sanitizer provided when you enter the building.

Cambridge Process:

  • All patients must wear a mask for any treatment that requires the clinician to be within 6 feet of you. If you have a mask and would prefer to wear your own, please bring it with you. If you do not have a mask, one will be provided. Your clinician will also be wearing a mask.
  • Whenever possible, please come to your appointment in the clothes you will be treated in. This will limit the use of our communal change room/washroom.
  • The washroom will be disinfected regularly throughout the day.
  • Please arrive 10 minutes early for your scheduled appointment. When you arrive in the parking lot, call the front desk to let them know you have arrived (519-622-0870). If you don’t have a cell phone, please go to the back door of the clinic and ring the doorbell – a GRSM staff member will be with you shortly.
  • You will be asked the Ministry of Health’s COVID-19 screening questionnaire before you enter the building. If you check positive on any questions, we will delay your appointment until you answer negative to this questionnaire.
  • Before your appointment, a GRSM staff member will meet you at the back door. Please do not enter the building unless advised by a GRSM staff member.
  • Unless it is a safety issue, we are asking that you please come alone into the clinic for the scheduled appointment.
  • All patients are to enter the building via the back door and exit through the front door to maintain physical distancing.
  • Please use the hand sanitizer provided when you enter the building.
  • Please follow the arrows indicating the direction of movement throughout the clinic. A GRSM staff member will direct you to your treatment area.
  • The treatment room or area will be properly disinfected before you arrive. Each clinician will have their own large space to work in which will easily accommodate physical distancing.
  • When your appointment is finished, a GRSM staff member will accompany you to the front desk for payment/scheduling of future appointments. You will exit through the front door.
  • Due to the government limitation on the number of people in a facility at one time, assessments and treatments will run on time (all appointments will be either 30 or 60 minutes in length). If you are late for your appointment, we will not be able to extend the length of the appointment to compensate.
  • At this time, we will not have Physiotherapy Assistants working in the physiotherapy area due to government restrictions on the number of people in the clinic at one time. As a result, if you require modalities such as: IFC, ultrasound, taping, exercises, acupuncture, heat/ice etc., it will need to be completed within the treatment session you have booked with your clinician.

Process for GRSM Kitchener-South Location:

  • You must wear a mask for any treatment that requires the clinician to be within 6 feet of you. If you have a mask and would prefer to wear your own, please bring it with you. If you don’t have a mask, one will be provided. Your clinician will also be wearing a mask.

  • When possible, please wear the clothes you plan to be treated in which will limit the use of our communal change room/washroom.

  • The washroom will be disinfected after every use.
    Please arrive 10 minutes early for your scheduled appointment. When you arrive in the parking lot, call the front desk and let them know you have arrived (519-571-8404). If you don’t have a cell phone, please go to the front door of the clinic – a GRSM staff member will be with you shortly.

  • Before your appointment, a GRSM staff member will meet you at the front door. Please do not enter the building unless advised by a GRSM staff member.

  • You will be asked the Ministry of Health’s COVID-19 screening questionnaire before you enter the building. If you check positive on any questions, we will delay your appointment until you are able to answer negative to the screening questionnaire.

  • Please use the hand sanitizer provided when you enter the building.

  • When you enter the building, please follow the arrows indicating the direction of movement throughout the clinic. A GRSM staff member will direct you to your treatment area.

  • The treatment room or area will be properly disinfected before you arrive. Each clinician will have their own large space to work in which will easily accommodate physical distancing.

  • When your appointment is finished, a GRSM staff member will accompany you to the front desk for payment/scheduling of appointments.

  • Unless it is a safety issue, we are asking that you please come alone into the clinic for the scheduled appointment.

  • Due to the government limitation on the number of people in a facility at one time, assessments and treatments will run on time (all appointments will be either 30 or 60 minutes in length). If you are late for your appointment, we will not be able to extend the length of the appointment to compensate.

  • At this time, we will not have Physiotherapy Assistants working in the physiotherapy area due to government restrictions on the number of people in the clinic at one time. As a result, if you require modalities such as: IFC, ultrasound, taping, exercises, acupuncture, heat/ice etc., it will need to be completed within the treatment session you have booked with your clinician.

Process for GRSM Kitchener-Downtown Location:

  • All patients must wear a mask for any treatment that requires the clinician to be within 6 feet of you. If you have a mask and would prefer to wear your own, please bring it with you. If you don’t have a mask, one will be provided. Your clinician will also be wearing a mask.

  • Please come to your appointment in clothes you are comfortable being treated in or that require an easy change. We would like to limit the use of the change room.

  • When you arrive in the parking lot, please call the front desk and let them know you have arrived (519-804-9164). Instructions regarding when to enter the building will be provided at this time.

  • If you do not have a cell phone, please call the clinic before you leave your home to let us know your anticipated arrival time. When you do arrive, please come directly to the clinic. Please arrive 10 minutes early for your scheduled appointment.

  • You will be asked the Ministry of Health’s COVID-19 screening questionnaire before you enter the building. If you check positive on any of these questions, we will have to delay your appointment until you answer negative to the screening questionnaire.

  • Please use the hand sanitizer provided when you enter the building.

  • The treatment room or area will be properly disinfected before you arrive. Each clinician will have their own large space to work in which will easily accommodate physical distancing.

  • When your appointment is finished, a clinician or GRSM staff member will lead you to the front desk for payment/re-scheduling of appointments.

  • Unless it is a safety issue, we are asking that you please come alone into the clinic for the scheduled appointment.

  • Due to the government limitation on the number of people in a facility at one time, assessments and treatments will run on time (all appointments will be either 30 or 60 minutes in length). If you are late for your appointment, we will not be able to extend the length of the appointment to compensate.

Virtual appointments are available for:

  • Physiotherapy
  • Athletic therapy and sport bracing
  • Registered dietitian
  • Sport medicine consultations with physician

Most insurance companies now provide coverage for virtual rehabilitation. We do however encourage everyone to confirm this with their insurance provider.

If you are still not sure if virtual rehab is right for you, email us at virtual@grsm.ca.  One of our registered physiotherapists will connect with you to discuss your personal rehab needs.

What to expect with virtual physiotherapy/tele-rehabilitation delivered via video call:

 

Assessment from Highly Qualified Registered Physiotherapists or Certified Athletic Therapist

  • Our physiotherapists are Licensed to Practice through the College of Physiotherapists of Ontario or Certified Canadian Athletic Therapist
  • All of our therapists have completed extensive post-graduate education programs to increase their knowledge of orthopaedic injuries, with many different specializations outlined in the individual practitioner’s biography

A thorough subjective assessment and subsequent treatments from the comfort of your home

  • Research shows that advanced clinicians spend more time on the subjective (speaking) part of the assessment than the objective (movement analysis) part of the assessment, which speaks to the value of the depth and information we can gain from thoroughly listening to our clients

Movement-based assessment and correction

  • Our goal is to facilitate your independence by empowering you with the knowledge and healthy movement patterns to take control of your body. Our therapists are expertly trained in visual assessment of movement deficiencies and have unique strategies for adapting our objective assessments to the tele-rehab platform

Exercise-based therapy and program design

  • Part of your session may include exercise-based analysis and recommendations. Allow your physiotherapist to analyse your exercise performance using the home equipment that you use every day! Sessions may include comprehensive exercise program design to best suit your schedule, environment, and individual needs

Comprehensive post-call follow-up

  • Follow-up via email and the Embodia App will provide you with your comprehensive exercise plan as well as an assessment summary of any pertinent injury management strategies that your physiotherapist has discussed with you.

If you are still not sure if virtual rehab is right for you, email us at virtual@grsm.ca.  One of our registered physiotherapists will connect with you to discuss your personal rehab needs.

COVID-19 is placing stress on Canada’s public health system. GRSM offers virtual appointments to provide our patients with an option to receive comprehensive care in the comfort of their home. This means that we use video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province. Others have been provided by vendors like Google, Apple, Embodia and Physitrack to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases your doctor or physiotherapist may ask you to visit a hospital or other health care facility if necessary, for a physical examination.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:

  • Understand that this method of communication is not secure in the same way as a private appointment in an exam room or clinic
  • Use a private computer/device (i.e., not an employer’s or third party’s computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than at a library, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different healthcare provider or other health care center where you can be seen in person. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus.

By agreeing to an assessment and/or treatment using virtual communication, you understand that there are risks involved as a result of misunderstandings due to lack of visual cues and that there is a potential for connection failure.  Please discuss alternate forms of communication with your health care provider in the event that your communication is disrupted.

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used (identify all that apply): videoconferencing (including Skype, Facetime, Zoom, Embodia, Physitrack etc.).

General Information

  • Physiotherapy and Athletic Therapy services will be delivered virtually via video teleconference, via Embodia (Zoom+ for Healthcare). Embodia is a secure encrypted teleconferencing service and is available as a free downloadable App on both the iOS and Android platforms. The Embodia App includes access to exercise programs that can be directly assigned by your practitioner.
  • Payment can be made by direct billing or credit card. Reimbursement by third party insurance/ extended health benefits is the responsibility of the patient.  For direct billing or credit card payment, please call the clinic directly to arrange payment of your account. 
  • All rehabilitation services are offered by Registered Physiotherapists, Licensed Practitioners with the College of Physiotherapists of Ontario or Certified Athletic Therapists. Physiotherapy and Athletic Therapy services can be submitted to third party health insurance/ extended health benefits as desired. The patient will be provided with an official invoice to be submitted. At this time, it is unknown if all insurance providers will be reimbursing for virtual physiotherapy or virtual athletic therapy. Please check with your individual insurance provider for clarification, and speak to your therapist if you have any questions or concerns.
  • A physician referral is not required for physiotherapy or athletic therapy assessment, but may be required for third party insurance reimbursement. Patient are responsible for confirm that the services are covered under their individual plans.
  • Assessments will take approximately 1 hour in length at a cost of $105. Comprehensive exercise therapy and assessment summary will be provided via email at no additional cost.
  • Follow up appointments are priced as follows:
    o 30 minutes at $64
    o 45 minutes at $95

Pre-Appointment Checklist (to be completed prior to virtual appointment)
**Please allow 20-30 minutes of preparation time for checklist completion if this is your first virtual appointment**

  • Complete online intake form including consent to assessment and treatment – click here to complete consent
  • Payment can be made by direct billing or credit card. Reimbursement by third party insurance/ extended health benefits is the responsibility of the patient.  For direct billing or credit card payment, please call the clinic directly to arrange payment of your account. 
  • Receive another email: Embodia/ Zoom consult invitation from your practitioner.
    – Click “Join Consult” which will prompt you to install the Zoom app (phone) or application (desktop computer).
    – Once consultation is open, please activate audio and video at the bottom of your screen when prompted or if sound/ video is not showing up
    – * Please have the app open prior to the agreed upon time of the assessment. 
  • Please have the following available to the best of your ability:
    – Well-lit room with space available to visualize entire body or region being investigated
    – Appropriate clothing to sufficiently expose the body part/ region of concern
    – Stationary chair, yoga mat if desired
    – Any exercise equipment that may pertain to the condition being investigated (e.g., running shoes, weights, steps or stairs)
    – Referral notes from physician/ surgeon indicating guidelines/ restrictions, or relevant medical reports (imaging). Can email directly to your physiotherapist.
    – Any relevant medical information, including current exercise program
    – List of current medications
  • After your appointment, your practitioner may or may not choose to send you an exercise program via the Embodia App:
    – Receive Embodia Welcome Email and sign up for Embodia for free. Be sure to check your spam folder
    – Follow prompts on the email to download the Embodia app (Google Play on Android or App Store on iPhone/iOS devices) or sign up online using the email and password provided.
Looking for a virtual sports medicine therapy?

Request An Appointment

Services

SPORTS MEDICINE

Physicians at GRSM specialize in sports medicine and are certified with the Canadian Academy of Sport Medicine (CASM) . Our physicians provide expert medical care for both high performance athletes, recreational athletes and active individuals.

PHYSIOTHERAPY

Physiotherapy at GRSM focuses on sport- and activity-specific rehabilitation. Our goal is to return you to your activity as soon and as safely as possible.

CHIROPRACTIC

Active Release Therapy is a patented, state-of-the-art massage technique. The technique is soft tissue system/movement-based and treats problems with muscles, tendons, ligaments, fascia and nerves.

MASSAGE THERAPY

Our Registered Massage Therapists use preventative and restorative therapies to help you maintain, rehabilitate and improve physical function or relieve your pain.

ATHLETIC THERAPY

Our Certified Athletic Therapists use a full range of treatments to rehabilitate, prevent injury and help you return safely to your sports and other activities.

FOOT ORTHOTICS

Most foot problems are avoidable with proper preventative foot care and maintenance. Our goal at Feet on the Go is to provide the highest quality nursing foot care as a first line of defense against those foot issues that can detrimentally affect overall health and quality of life.

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